Privacy Policy

Effective Date: September 25, 2026 Bronner Handwerger ND APC, doing business as Integrative Health Solutions and DocBron ("Integrative Health Solutions," "DocBron," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and protect information when you interact with our website, communicate with our office, request information, schedule services, or otherwise interact with Integrative Health Solutions.

1. Information We May Collect

Depending on how you interact with us, we may collect information including:

Name
Email address
Telephone or mobile number
Mailing or billing information
Appointment and scheduling information
Information submitted through website or secure forms
Communications with our office
Administrative and transaction information
Information necessary to provide requested healthcare or administrative services
Technical information associated with use of our website

2. Health and Medical Information

Information related to healthcare services may be subject to additional privacy and security requirements under applicable federal and state laws. We use reasonable administrative, technical, and physical safeguards designed to protect sensitive information. Please do not send sensitive medical information through ordinary SMS text messages, unencrypted email, or other communication methods unless specifically instructed by our office. When appropriate, we may direct you to a secure form, portal, or other approved communication method.

3. How We Use Information

We may use information to:

Respond to inquiries and requests
Schedule, confirm, modify, and remind patients about appointments
Provide requested forms, links, instructions, or administrative information
Process prescription refill and supplement requests through approved workflows
Communicate regarding existing patient or customer relationships
Provide and administer healthcare and related services
Process payments and maintain business and accounting records
Perform accounting, financial reconciliation, and internal business operations
Improve our administrative systems and services
Maintain security and prevent misuse
Comply with applicable legal and regulatory obligations

4. SMS and Mobile Messaging Privacy

If you provide your mobile number and consent to receive text messages from Integrative Health Solutions, we may send non-promotional customer-care and administrative messages related to your request or relationship with our practice. These messages may include:

Appointment scheduling communications
Appointment confirmations and reminders
Requested forms or links
Prescription refill or supplement request form links
Responses to patient-initiated administrative requests
Other non-promotional customer-care communications you have requested or authorized

Mobile information, including mobile phone numbers, SMS opt-in information, and SMS consent, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may be disclosed to service providers acting on our behalf when reasonably necessary to deliver requested communications or operate our systems. Such service providers are permitted to use the information only as necessary to provide services to us and are subject to applicable contractual, privacy, and security requirements. SMS opt-in consent is not shared with third parties or affiliates for their own marketing or promotional purposes. Message frequency varies. Message and data rates may apply. You may reply STOP to an SMS message to opt out of future SMS messages from that messaging program. You may reply HELP for assistance. Consent to receive SMS messages is not a condition of purchasing products or services.

5. Email and Other Communications

We may use your email address or other contact information to respond to requests, provide administrative information, communicate about appointments or services, and send other communications permitted by law and consistent with your relationship with our practice. You may request changes to your communication preferences by contacting our office.

6. Service Providers and Technology Platforms

Integrative Health Solutions may use third-party service providers and technology platforms to support practice and business operations. These services may include:

Scheduling and appointment management
Customer relationship management
Telephone, SMS, and email communications
Secure forms and document management
Accounting and financial reconciliation
Payment processing
Workflow automation
Cloud infrastructure and data storage
Artificial-intelligence-assisted administrative functions
Website hosting, security, and analytics

These providers may process information only as reasonably necessary to provide services to Integrative Health Solutions and are subject to applicable contractual, privacy, and security requirements.

7. Accounting and Financial Systems

We use accounting and financial-management platforms, including Intuit QuickBooks, to support accounting, reconciliation, payment tracking, financial reporting, and other legitimate business operations. Information processed through these systems is used for legitimate business, administrative, accounting, and legal purposes and is not sold for advertising or marketing purposes.

8. Artificial Intelligence and Automated Administrative Systems

We may use artificial intelligence, automation, and other technology-assisted systems to support administrative functions such as scheduling, communications, information organization, workflow management, reconciliation, and customer service. These technologies are intended to support practice operations and do not replace appropriate professional medical judgment. We implement such systems according to our operational, privacy, security, and legal requirements.

9. Disclosure of Information

We may disclose information when reasonably necessary to:

Provide services you request
Work with service providers acting on our behalf
Process legitimate business transactions
Protect the security and integrity of our systems
Comply with applicable laws, regulations, court orders, or legal processes
Protect our rights or the safety of our patients, personnel, or others

We do not sell personal information for third-party marketing purposes.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain appropriate business and medical records, comply with legal obligations, resolve disputes, and enforce agreements.

12. Your Privacy Choices

Depending on applicable law and the nature of the information, you may have rights to request access to, correction of, or deletion of certain personal information. Some information may need to be retained for medical, legal, accounting, regulatory, or other legitimate purposes. To make a privacy-related request, please contact us using the information below.

13. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of websites or services that we do not control. We encourage you to review their privacy policies before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

15. Contact Us

Bronner Handwerger ND APC d/b/a Integrative Health Solutions 8950 Villa La Jolla Drive, Suite A107 La Jolla, CA 92037 Phone: 858-622-1223 Website: docbron.com For questions regarding this Privacy Policy or our privacy practices, please contact our office.